Jars of Jam

Troubleshooting 101

*Due to the high volume of tech support calls we have been recieving, there may be a small fee for these calls.*

We cannot correctly diagnose or repair all problems over the phone. You may need to come in to get the help you need.

In order to better assist our customers, we are providing some basic troubleshooting tips to hopefully help resolve any simple issues you are having before you contact us. Be aware, these are just basic tips for an average user, and by no means is every problem and its fix listed.

If you decide a service tech is neccessary, please provide as much informaiton as possible, including anything you have tried to resolve the issue. This not only saves our techs time, but it saves you money!

Please select from the options below to start troubleshooting.




  • It is highly recommended that you back up any important data before you proceed.

    RACC Enterprises is not liable for any damage you may cause to your machine while attempting to troubleshoot. If you are not comfortable troubleshooting, do not attempt to!

  • MAKE SURE YOU ARE GROUNDED if you open up the case to your machine.

    Static electricity generated from your body can damage or destroy your hardware!

Fishing on Little Traverse Bay