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Internet Connectivity Troubleshooting

Diagnosing internet issues can be tricky at best. First you must determine what kind of internet connection you have. Please select the connection problem that you are having.

Slow Speeds

Multiple Devices
  1. Note of the time of day.

    Peak usage typically starts after school is out, and lasts until around 9 or 10 PM.

  2. Do you have multiple users on your network?

    If anyone on your internet connection is streaming or downloading, this will drastically slow down other devices on your network as well.

  3. The other common issue is your browser.
    1. Does your browser have exta things running?

      Disable all add-ons and toolbars that you don't need. These slow down your browser, and therefore your internet speed.

    2. Update your browser.

      Browsers are constantly being updated to compete with each other as well as to ensure optimum performace with new internet technologies. If you are using an out of date browser, that could be a big part of your problem.

    3. Try a different browser.

      Some are more effecient than others, and they are always coming out with new releases to make sure they are the best. If Internet Explorer is running slow, try FireFox or Google Chrome. These are both safe and free.


North Oil Tower
  1. Ensure your wireless receiver has power.
  2. Make sure all cables are plugged in.
  3. Test to see if internet is working on other devices.
  4. If utilizing a router, ensure that it has power and is functioning correctly.
  5. Unplug your wireless receiver for 30 seconds and plug it back it. Sometimes resetting it is all it takes.
  6. If your internet is working on other devices ensure settings are set up correctly on the device that is not working. You may have a hardware or software issue causing your problem

At this point you need to contact us so we can determine if your account is up to date, and so we can start diagnosing your issue further.



  1. Ensure the phone line is plugged in to the correct port on your computer.
  2. Ensure all phones are hung up.
  3. Ensure your browser is not set to work off-line.

    This is typically found under tools in most browsers, if there is a check mark next to work off line, click on it to remove it.

  4. Ensure all settings are correct, as provided from your service provider.

    Check your dial-up number here.

  5. Ensure your login information is correct
  6. Ensure your account is up to date.

If none of these work, you may have a bad modem OR there is a problem with the phone line ran to your house.

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